Where are you based?

We are currently based in Merseyside and all of our products are shipped from here in England.

How does shipping work?

Your items may be sent in multiple packages but we aim to send items within 3-5 days. If there is a delay in shipping your items, we will inform you.

What if I need to return something?

Absolutely no problems, just return to the address provided and we’ll give you a refund or replace the item.

How can I contact you?

You can email us directly on contact@gentlenaturalearth.com or head over to the contact us page and fill in the online form.